Service/Reception
Free
About this course
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This Training Program equips participants with the basic skillsrequired in the reception and customer service stream in the foodand beverage industry. The program focuses on developing skills incustomer interaction, such as greeting and seating guests, managingreservations, and handling complaints.
Course Content:
- Introduction to the art of the restaurant
- Restaurant organization and operation
- Main language and terminology of this industry
- Roles, characteristics, behavior, and professional protocols
- Restaurant Luxury Service: Types of service, management, and presentation of buffets
- Bar Operation: Bar organization, staff, and equipment
- Beverage Studies: Introduction to spirits, beers, cocktails,wines, and oenology
- Overview of the role and responsibilities of a receptionist
- Communicating and handling complaints
- Managing reservations and bookings
- Coordinating with kitchen and service staff
- Practical Training: Role play with various guest scenarios
- Introduction to cleaning protocols
Possible Jobs
Graduates of this program may be employed in reception or service at:
- Summer resorts
- Catering companies
- Cafés, beach bars, taverns, and restaurants
- Fast food outlets
- Support roles at conferences or events in hotels