Service & Reception
This training program equips participants with the fundamental knowledge and skills required for roles in reception and customer service in hospitality and food service settings.
The program focuses on developing competencies, such as customer interaction, reception, as well as space and reservation management.
Language
Taught in Greek
Duration
Total of 60 Hours
Start Date
May, 2026
Location
Odyssea Academy, Athens
Learning Content
- Prepare the restaurant space and tables
- Welcome and serve customers, providing a high-quality hospitality experience
- Apply food and wine service techniques in a restaurant environment
- Take orders and present the bill accurately
- Carry out proper procedures for clearing tableware and ensuring cleanliness
- Apply professional hospitality standards (behavior, courtesy, dress code)
- Follow hygiene and safety protocols and implement accident prevention measures
- Handle and resolve customer complaints
- Understand the structure and hierarchy of a restaurant and its connection with other hotel departments
