Service/Hosting
Free
About this course
Register for a free Service/Hosting course!
The course is not available. See HERE the available courses!
This training program equips participants with the fundamental knowledge and skills required for the role of reception and customer service in hospitality and food service settings. The program focuses on developing competencies such as customer interaction, reception, as well as space and reservation management.
Course Content:
- Introduction to the art of the restaurant
- Restaurant organization and operation
- Main language and terminology of this industry
- Roles, characteristics, behavior, and professional protocols
- Restaurant Luxury Service: Types of service, management, and presentation of buffets
- F & B Department: Organization, staff, and equipment
- Overview of the role and responsibilities of a receptionist
- Communicating and handling complaints
- Managing reservations and bookings
- Coordinating with kitchen and service staff
- Practical Training: Role play with various guest scenarios
- Introduction to cleaning protocols
Possible Jobs
Graduates of this program may be employed in reception or service at:
- Summer resorts
- Catering companies
- Cafés, beach bars, taverns, and restaurants
- Fast food outlets
- Support roles at conferences or events in hotels