Training Content for Waiter Course

Floors Department

• The role of the Housekeeper
• Organization chart
• Specialties Responsibilities- Duties- Clothing
• Professional behavior and appearance

Bedrooms – Common areas

• The distinctions of the rooms
• Room equipment
• Keys – Cards – Master Key – Pass par tout
• Public spaces

Cleaning

• Facilities – Equipment – Use
• Departure cleaning process
• Cleaning process of an occupied room in House
• Cleaning of common areas
• Night shift – Tasks – Cleaning materials and machinery
• Maid trolley
• Department Materials Storage and Management

Linen closet

• Central linen closet – Office floor linen closets
• Linen Room Staff
• Clothing Management
• Storage – Classification of linen

Department of Lost – Lost & Found

• Missing person collection protocol

Laundry Department

• Department staff – Qualifications – Duties
• Mode

Equipment – Machinery- Materials

• Customer Laundry Service
• Files – Forms
• Keeping Records – Updating Forms
• Reports H/K

Security – Safety

• Cooperation with the Security department

Security Rules – Protocols

• Housekeeping Terminology

Upon successful completion of the training, the trainees will be able to:

• know the basic principles and applications of roofing and customer service
• address and to better serve the customer’s needs
• know the importance of the proper and coordinated operation of the department
• improve the way all areas are cleaned and pay attention to detail
• achieve a better cooperation with the rest of the working group
• develop their knowledge and skills in the specific field
• be aware of the new developments in the workplace
• know the different types of rooms and their features
• know the use of lathe cleaner and what is used
• know the ways of arranging and beautifying a bed and the rules that exist for each type of
• accommodation
• know every function of the mechanical and manual cleaning equipment, the ways of their correct
• operation as well as the precautionary measures to avoid accidents
• decorate a room for every occasion
• apply the safety rules in order to avoid any accidents
• know modern ordering methods.

Potential Job Positions

• Housekeepers
• Maids
• Linen Department Staff
• Cleaning Services Specialist